Shipping Information
We use specialized date packaging designed to maintain optimal moisture levels and prevent crystallization during transit, ensuring dates reach you in perfect soft condition.
Order Processing: 1-2 business days (quality inspection included)
Standard Shipping: 3-8 business days across India
Express Delivery: Available for major cities (1-3 days)
Freshness Guarantee: Our packaging includes moisture control technology specifically designed for dates. We guarantee optimal softness (22-25% moisture content) and premium quality upon delivery. If dates arrive hardened or crystallized due to transit issues, contact us immediately for resolution.
Quality & Return Policy
We maintain royal standards for our Mabroom Royal Dates and have a transparent, customer-focused quality assurance policy.
📹 Quality Documentation Requirement
To ensure proper quality assessment and continuous improvement, we require clear photographs/video documentation showing: 1) Unopened package with shipping label, 2) Opened package showing dates, 3) Close-up of any specific concern. For softness/crystallization issues, video documentation of texture is particularly helpful.
| Scenario |
Our Commitment |
Documentation Required |
| Damaged in Transit |
Full refund or replacement |
Photos of damaged package & product |
| Wrong Item Received |
Replace with correct item + compensation |
Photos of received item with order details |
| Quality Issue |
Investigation + appropriate resolution |
Detailed photos/video of quality concern |
| Crystallization/Hardening |
Replacement or refund after verification |
Video showing texture, package condition |
| Change of Mind |
Not applicable for perishable foods |
Due to food safety and hygiene regulations |
Quality Resolution Process:
- Contact customer support within 72 hours of delivery with order number
- Provide detailed description with supporting documentation
- Our quality team reviews within 24-48 business hours
- We propose resolution based on findings (replacement/refund/credit)
- Issue typically resolved within 3-7 business days
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