Shipping Information
We take special care in packaging and shipping to ensure our premium anjeer reaches you with perfect texture, freshness, and quality preserved throughout the journey.
Order Processing: 1-2 business days (includes quality inspection)
Shipping Duration: 3-12 business days across India
Express Delivery: Available for major cities (2-5 days)
Freshness Guarantee: We use specialized vacuum packaging with oxygen absorbers to ensure our anjeer maintains its soft texture, natural moisture, and premium quality during transit. Your satisfaction with product freshness is our commitment.
Quality & Return Policy
We stand behind the quality of our Premium Afghan Anjeer with a transparent customer-focused quality assurance policy.
📹 Quality Documentation Requirement
To effectively address quality concerns and maintain our high standards, we require video documentation of the unboxing process for quality-related returns or refund requests. This documentation helps us identify and resolve any packaging or transit issues promptly.
| Situation |
Resolution |
Documentation Required |
| Damaged During Transit |
Full refund or replacement |
Photos of damaged product & packaging |
| Incorrect Item Received |
Full refund or correct shipment |
Photos of received item with order details |
| Quality Concerns |
Full refund after verification |
Detailed description + unboxing video |
| Change of Mind |
Not applicable |
Due to perishable nature of food products |
Quality Concern Process:
- Contact customer support within 48 hours of delivery with order number
- Provide detailed description of the quality concern
- Submit required documentation (photos/video as applicable)
- Our quality team reviews within 24-48 business hours
- Appropriate resolution provided based on findings
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