Shipping Information
We use specialized packaging designed specifically for dates to ensure they reach you with perfect softness and freshness maintained.
Order Processing: 1-2 business days (includes quality verification)
Standard Shipping: 3-8 business days across India
Express Delivery: Available for major cities (1-3 days)
Freshness Guarantee: Our packaging includes oxygen absorbers and moisture barriers specifically designed for dates. We guarantee that the product will reach you with optimal moisture content (22-25%) and maximum freshness. If you receive damaged or compromised packaging, contact us within 48 hours of delivery.
Quality & Return Policy
We maintain strict quality standards for our Premium Medjool Dates and have a transparent policy for quality-related concerns.
📹 Quality Documentation Requirement
To ensure proper quality assessment and continuous improvement, we require clear photographs/video documentation showing: 1) Unopened package with shipping label, 2) Opened package showing contents, 3) Close-up of any specific quality concern, 4) Batch number if visible. This documentation helps us identify and address any issues promptly and improve our processes.
| Scenario |
Our Commitment |
Required Documentation |
| Damaged in Transit |
Full refund or replacement |
Photos of damaged package & product |
| Wrong Item Received |
Replace with correct item + apology gift |
Photos of received item with order details |
| Quality Issue |
Investigation + appropriate resolution |
Detailed photos/video of quality concern |
| Expired Product |
Full refund + replacement |
Photo showing manufacturing/expiry date |
Quality Resolution Process:
- Contact customer support within 72 hours of delivery with your order number
- Provide detailed description of the concern with supporting documentation
- Our quality team reviews within 24-48 business hours
- We provide resolution options based on our findings
- Issue resolution typically within 3-5 business days
📞 Customer Support Commitment
We are committed to your complete satisfaction. Our customer support team is available Monday to Saturday, 10 AM to 6 PM. For urgent concerns, you can reach us via email at support@shudhdesitaste.com. We typically respond within 24 business hours. Your feedback helps us maintain and improve our quality standards.
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