Luxury Shipping Experience
We ensure premium packaging and careful handling to protect the delicate nature of macadamia nuts, maintaining their exceptional quality from our facility to your doorstep.
Premium Processing: 1-2 business days (includes quality verification)
Standard Shipping: 3-12 business days across India
Express Delivery: Available for major cities (2-5 days)
International Shipping: Available upon special request
Freshness Protection: We use specialized packaging with oxygen absorbers, moisture barriers, and temperature-controlled shipping when necessary to ensure macadamia nuts reach you with perfect freshness, crunch, and nutritional integrity maintained.
Premium Quality Assurance
We stand behind the exceptional quality of our Australian Macadamia Nuts with a comprehensive quality assurance policy befitting their luxury status.
📹 Quality Verification Requirement
To maintain our premium standards and address any concerns effectively, we require video documentation of the unboxing process for quality-related returns or refund requests. This helps us continuously improve our packaging and handling processes.
| Situation |
Premium Resolution |
Documentation Required |
| Transit Damage |
Immediate replacement or full refund |
Photos of damaged product & packaging |
| Incorrect Item |
Correct shipment + 15% credit |
Photos of received item with order details |
| Quality Issues |
Full refund + replacement |
Detailed description + unboxing video |
| Freshness Concern |
Full refund after verification |
Photos + batch number + description |
Premium Concern Resolution Process:
- Contact premium customer support within 72 hours of delivery
- Provide order number and detailed description of concern
- Submit required documentation (photos/video as applicable)
- Quality team review within 24 business hours
- Premium resolution provided based on comprehensive assessment
- Follow-up to ensure complete satisfaction
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