Shipping Information
We use specialized packaging designed specifically for dried fruits to ensure our pomelo slices reach you with maximum freshness, flavor, and nutritional value intact.
Order Processing: 1-2 business days (includes quality verification)
Standard Shipping: 3-7 business days across India
Express Delivery: Available for major cities (1-3 days)
Freshness Guarantee: Our packaging includes oxygen absorbers and moisture barriers specifically designed for dried citrus fruits. We guarantee that the product will reach you with optimal moisture content (15-18%) and maximum flavor preservation. If you receive damaged or compromised packaging, contact us within 48 hours of delivery.
Quality & Return Policy
We maintain strict quality standards for our Dried Green Pomelo Slices and have a transparent policy for quality-related concerns.
📹 Quality Documentation Requirement
To ensure proper quality assessment and continuous improvement, we require clear photographs/video documentation showing: 1) Unopened package with shipping label, 2) Opened package showing contents, 3) Close-up of any specific quality concern, 4) Batch number if visible. This documentation helps us identify and address any issues promptly.
| Scenario |
Our Commitment |
Required Documentation |
| Damaged in Transit |
Full refund or replacement |
Photos of damaged package & product |
| Wrong Item Received |
Replace with correct item + apology gift |
Photos of received item with order details |
| Quality Issue |
Investigation + appropriate resolution |
Detailed photos/video of quality concern |
| Change of Mind |
Not applicable for food products |
Due to hygiene and safety regulations |
Quality Resolution Process:
- Contact customer support within 72 hours of delivery with your order number
- Provide detailed description of the concern with supporting documentation
- Our quality team reviews within 24-48 business hours
- We provide resolution options based on our findings
- Issue resolution typically within 3-5 business days
📞 Customer Support
For any queries, concerns, or assistance with your order, please contact our customer support team. We are committed to providing excellent service and ensuring your complete satisfaction with our Premium Dried Green Pomelo Slices.
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