Shipping Information
We use specialized packaging designed specifically for dried superfoods to ensure our goji berries reach you with maximum freshness, vibrant color, and nutritional value intact.
Order Processing: 1-2 business days (includes quality verification)
Standard Shipping: 3-7 business days across India
Express Delivery: Available for major cities (1-3 days)
International Shipping: Available upon request
Freshness Guarantee: Our packaging includes oxygen absorbers and UV-protected materials specifically designed for dried berries. We guarantee that the product will reach you with optimal moisture content (<15%) and maximum nutrient preservation. If you receive damaged or compromised packaging, contact us immediately.
Quality & Return Policy
We maintain strict quality standards for our Premium Dried Goji Berries and have a transparent policy for quality-related concerns.
📹 Quality Documentation Requirement
To ensure proper quality assessment and continuous improvement, we require clear photographs/video documentation showing: 1) Unopened package with shipping label visible, 2) Opened package showing contents clearly, 3) Close-up of any specific quality concern, 4) Batch number if available. This documentation helps us identify and address any issues promptly and maintain our quality standards.
| Scenario |
Our Commitment |
Required Documentation |
| Damaged in Transit |
Full refund or replacement |
Photos of damaged package & product |
| Wrong Item Received |
Replace with correct item + apology gift |
Photos of received item with order details |
| Quality Issue |
Investigation + appropriate resolution |
Detailed photos/video of quality concern |
| Expired Product |
Full refund + replacement |
Photo showing manufacturing/expiry date |
| Change of Mind |
Not applicable for food products |
Due to hygiene and safety regulations |
Quality Resolution Process:
- Contact customer support within 72 hours of delivery with your order number
- Provide detailed description of the concern with supporting documentation
- Our quality team reviews within 24-48 business hours
- We provide resolution options based on our findings
- Issue resolution typically within 3-5 business days
- Feedback incorporated into continuous quality improvement
📞 Customer Support
Email: support@shudhdesitaste.com | Phone: +91-7011993433 (10 AM - 6 PM, Mon-Sat) | Address: Shudh Desi Taste, New Delhi, India | Grievance Officer: Available as per Consumer Protection Act, 2019. We aim to respond to all queries within 24 business hours.
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