Shipping Information
We use specialized glass jar packaging with double-boxing protection to ensure our pumpkin seeds reach you with the jar intact and seeds perfectly preserved.
Order Processing: 1-2 business days (includes glass jar safety inspection)
Standard Shipping: 3-7 business days across India with glass-safe packaging
Express Delivery: Available (2-4 days) with extra glass protection packaging
Glass Jar Safety Guarantee: Our specialized packaging includes double-boxing with cushioning material specifically designed for glass jars. We guarantee that the jar will reach you intact. If you receive a damaged jar, contact us immediately for replacement. Vacuum seal integrity is checked before dispatch to ensure maximum freshness upon arrival.
Quality & Return Policy
We maintain the highest quality standards for our AAA Grade Pumpkin Seeds and have a transparent policy for quality-related concerns with specific documentation requirements.
📷 Quality Documentation Requirement
To ensure proper assessment of quality concerns, we require clear photographs showing: 1) Unopened package with shipping label visible, 2) Opened package showing jar condition, 3) Close-up of seeds showing specific quality concern, 4) Batch number on jar bottom. For glass breakage: photos of broken glass in packaging. This documentation helps us improve packaging and address issues promptly.
| Scenario |
Our Commitment |
Required Documentation |
| Broken Glass Jar |
Immediate replacement + apology gift |
Photos of broken jar in packaging |
| Vacuum Seal Broken |
Replacement or full refund |
Photo of unsealed jar on arrival |
| Quality Concern |
Investigation + appropriate resolution |
Detailed photos of quality issue |
| Wrong Item Received |
Replace with correct item + 20% discount |
Photos of received item |
Quality Resolution Process:
- Contact customer support within 48 hours of delivery with order number
- Provide required documentation as specified in the table above
- Our quality team reviews within 24 business hours
- We provide resolution options based on findings
- Replacement shipped within 2-3 business days (if applicable)
Note on Returns: Due to the perishable nature of food products and hygiene regulations, we cannot accept returns for change of mind or opened products unless there is a verified quality issue. Our quality assurance process is designed to address legitimate concerns promptly and fairly.
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