Shipping Information
We ensure careful packaging and timely delivery to maintain the freshness and nutritional integrity of our premium walnuts throughout the shipping process.
Order Processing: 1-2 business days (includes quality verification)
Standard Shipping: 2-10 business days across India
Express Delivery: Available for major cities (1-3 days)
Freshness Guarantee: We use specialized packaging with oxygen barriers and moisture control to ensure our walnuts maintain optimal freshness, crunch, and nutritional value during transit. Your satisfaction with product quality is our highest priority.
Quality & Return Policy
We stand behind the quality of our Premium English Walnuts with a transparent, customer-focused quality assurance policy.
📹 Quality Documentation Requirement
To effectively address quality concerns and maintain our high standards, we require video documentation of the unboxing process for quality-related returns or refund requests. This helps us identify and resolve any packaging or transit-related issues promptly.
| Situation |
Resolution |
Documentation Required |
| Damaged During Transit |
Full refund or replacement |
Photos of damaged product & packaging |
| Incorrect Item Received |
Full refund or correct shipment |
Photos of received item with order details |
| Quality Concerns |
Full refund after verification |
Detailed description + unboxing video |
| Change of Mind |
Not applicable |
Due to perishable nature of food products |
Quality Concern Resolution Process:
- Contact customer support within 48 hours of delivery with order number
- Provide detailed description of the quality concern
- Submit required documentation (photos/video as applicable)
- Our quality team reviews within 24-48 business hours
- Appropriate resolution provided based on investigation findings
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