Shipping Information
We use specialized packaging designed specifically for dried fruits to ensure our pineapple reaches you with perfect texture, natural juiciness, and maximum freshness preserved.
Order Processing: 1-2 business days (includes quality verification)
Standard Shipping: 3-7 business days across India
Express Delivery: Available for major cities (1-3 days)
Freshness Guarantee: Our packaging includes oxygen absorbers and moisture barriers specifically calibrated for dried pineapple's optimal moisture content (15-18%). We guarantee that the product will reach you with perfect chewy-juicy texture. If you receive damaged or compromised packaging, contact us within 48 hours of delivery.
Quality & Return Policy
We maintain stringent quality standards for our Dried Pineapple and have a transparent, customer-friendly policy for quality-related concerns.
📹 Quality Documentation Requirement
To ensure proper quality assessment and continuous improvement, we require clear photographs/video documentation showing: 1) Unopened package with shipping label visible, 2) Opened package showing contents clearly, 3) Close-up of any specific quality concern with measurement reference if applicable. This documentation helps us resolve issues promptly and maintain our high standards.
| Scenario |
Our Commitment |
Required Documentation |
| Damaged in Transit |
Full refund or replacement (customer choice) |
Photos of damaged exterior and interior packaging |
| Wrong Item Received |
Replace with correct item + 10% discount on next order |
Photos of received item with order details visible |
| Quality Issue |
Investigation + appropriate resolution within 72 hours |
Detailed photos/video showing specific quality concern |
| Change of Mind |
Not applicable for food products |
Due to food safety and hygiene regulations |
Quality Resolution Process:
- Contact customer support within 72 hours of delivery with order number
- Provide detailed description of concern with supporting documentation
- Our quality team reviews within 24-48 business hours
- We provide resolution options based on investigation findings
- Issue resolution typically completed within 3-5 business days
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