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1. Complete Return Policy
Return Eligibility Criteria
We accept returns under the following specific conditions. All returns must comply with these requirements to be processed.
Time Frame Requirements
Perishable Items: Must be reported within 24 hours of delivery (Ghee, Pickles, Fresh Sweets, Homemade Products).
Non-Perishable Items: Must be requested within 7 days of delivery (Nuts, Dry Fruits, Spices, Packaged Goods).
Quality Issues: Must be reported within 24 hours of discovery with photographic evidence.
Product Condition Requirements
All returned items must be in:
- Original, unopened condition
- Intact, undamaged packaging
- Unbroken seals and safety caps
- Original labels and batch codes visible
- No signs of tampering or usage
Documentation Requirements
For all returns, you must provide:
- Original order number/receipt
- Return Authorization Number (issued by us)
- Clear photos/videos of the issue
- Complete contact information
- Reason for return with detailed explanation
Detailed Return Process Timeline
1
Initiate Return Request
Time: Within applicable return window
Method: Email support@shudhdesitaste.com or call +91-7011993433
Information Needed: Order number, product details, reason for return, photos of issue
2
Return Authorization & Inspection Request
Our Response: Within 12 hours (business days)
We Provide: Return Authorization Number (RMA), Return instructions, Shipping label (if applicable)
Verification: Our team reviews your request and evidence
3
Shipment of Returned Items
Customer Responsibility: Securely package items in original packaging
Shipping: Use provided return label or arrange shipping
Important: Include RMA number prominently on package
4
Inspection & Quality Check
Timeline: 1-3 business days after receipt
Process: Our quality team inspects returned items
Verification: Check against original complaint and evidence
5
Refund/Replacement Processing
Approval: Within 24 hours of successful inspection
Refund Timeline: 3-5 business days after approval
Notification: Email confirmation sent at each stage
Important Return Address
Shudh Desi Taste – Returns Department
Attn: Returns – RMA #[Your Return Authorization Number]
38, Block – F, Uttam Nagar
Delhi, 110059
India
Contact: +91-7011993433 (Returns Department)
Note: Packages without RMA number will be rejected and returned to sender.
2. Comprehensive Refund Policy
Refund Processing Details
After receiving and inspecting your returned item, we will process your refund or exchange within 3-5 working days. You will receive email notifications at each stage of the process.
| Refund Type | Processing Time | Method | Conditions | Timeline to Account |
|---|---|---|---|---|
| Credit/Debit Card | 3-5 business days after approval | Original payment method | Full amount minus non-refundable shipping | 5-10 business days (bank dependent) |
| UPI Payments | 2-3 business days after approval | Original UPI ID | Full amount minus non-refundable shipping | Instant to 24 hours |
| Net Banking | 3-5 business days after approval | Original bank account | Full amount minus non-refundable shipping | 3-7 business days |
| Wallet Payments | 1-2 business days after approval | Original wallet | Full amount minus non-refundable shipping | Instant to 48 hours |
| Cash on Delivery | 3-5 business days after approval | Bank transfer (NEFT/IMPS) | Bank details required, processing fees may apply | 2-5 business days after transfer |
Exchange Policy Details
Product Exchange
If you prefer an exchange for a different product:
- New item shipped after return receipt and inspection
- Price difference charged/refunded as applicable
- Additional shipping charges apply for exchanges
- Exchange available for same category products only
Store Credit Option
Opt for store credit instead of refund:
- Issued immediately after return approval
- Valid for 1 year from issue date
- Can be used across all product categories
- No minimum purchase requirement
- Combine with other offers
Shipping Cost Policy
- Original Shipping: Non-refundable in all cases
- Return Shipping: Customer’s responsibility for “change of mind” returns
- Our Error: We cover return shipping for wrong/damaged items
- Exchange Shipping: Additional charges apply for new item shipping
- International Returns: Customer responsible for all shipping and customs
3. Returnable vs Non-Returnable Products
Food Safety & Hygiene Regulations
Due to FSSAI regulations and food safety requirements, certain products cannot be returned or exchanged for hygiene and safety reasons.
Returnable Products
Conditions for Return:
- Unopened, sealed packaging intact
- Within return time window
- Original condition maintained
- Manufacturing defects or transit damage
- Wrong item shipped by us
Examples: Sealed spice pouches, unopened nut packages, intact dry fruit packs, sealed ghee jars, unopened gift hampers.
Non-Returnable Products
Cannot Be Returned Due To:
- Food safety regulations
- Hygiene concerns
- Perishable nature
- Customized products
- Opened packaging
Examples: Opened ghee/pickle jars, homemade sweets, fresh products, personalized gifts, used/tasted items, products without original packaging.
Detailed Product Category Guide
| Product Category | Return Window | Conditions | Special Notes |
|---|---|---|---|
| Pure Desi Ghee | 24 hours (unopened only) | Seal intact, no leakage, original packaging | Once opened, cannot be returned due to hygiene |
| Homemade Pickles | 24 hours (unopened only) | Seal intact, no tampering, stored properly | Opened jars cannot be returned for safety |
| Premium Nuts | 7 days (unopened only) | Vacuum seal intact, no signs of opening | Check for rancidity within 24 hours |
| Dry Fruits | 7 days (unopened only) | Packaging intact, no moisture exposure | Store in cool dry place upon receipt |
| Whole Spices | 7 days (unopened only) | Aroma intact, no moisture, sealed properly | Aroma loss not considered for return |
| Handmade Sweets | 24 hours (delivery issues only) | Damaged during transit, wrong item | Perishable – cannot return for taste preference |
| Gift Hampers | 7 days (unopened only) | Packaging intact, gifts unused | Personalized hampers non-returnable |
4. Food Quality Guarantee & Assurance
Our Quality Commitment
We prioritize the quality and freshness of all our natural food products. In the rare case that you receive a product with quality issues, we guarantee resolution as per FSSAI guidelines and consumer protection laws.
Quality Issue Resolution Process
1
Immediate Reporting
Time Limit: Report within 24 hours of delivery discovery
Method: Email with photos or call +91-7011993433
Information: Order number, product details, clear description of issue
2
Evidence Collection
Required Photos: Clear images showing:
- Overall product and packaging
- Close-up of quality issue
- Batch number and expiry date
- Manufacturing/packing date
- Any visible defects or damage
3
Quality Team Review
Timeline: Within 12 hours of complaint
Process: Review against quality standards
Verification: Check batch records and quality logs
4
Resolution & Compensation
Options: Full refund, replacement, or store credit
Additional: We cover all shipping costs for quality issues
Timeline: Resolution within 24 hours of verification
FSSAI Compliance & Quality Standards
Quality Checks
Every batch undergoes:
- Raw material inspection
- Processing quality control
- Packaging integrity check
- Final batch approval
- Random sampling post-packaging
Documentation
Complete traceability:
- FSSAI License: 13325998000807
- Batch-wise production records
- Quality test reports
- Supplier certifications
- Storage condition logs
Customer Responsibilities
To maintain quality:
- Store products as per instructions
- Check expiry dates upon receipt
- Report issues immediately
- Follow storage guidelines
- Use clean, dry utensils
Important Quality Notes
- Quality claims void if product stored improperly after delivery
- Natural color/aroma variations not considered defects
- Crystallization in ghee is natural, not a quality issue
- Moisture absorption in dry fruits if packaging compromised
- Original shipping costs non-refundable unless our error
5. Order Cancellation Policy
Cancellation Timeframes & Conditions
| Order Status | Cancellation Allowed | Process | Refund Timeline | Charges |
|---|---|---|---|---|
| Order Placed | Within 1 hour | Self-cancellation online or contact support | Instant to 24 hours | No charges |
| Order Confirmed | Within 6 hours | Contact customer support only | 1-3 business days | No charges |
| Processing Started | Case-by-case basis | Immediate support contact required | 3-5 business days | 20% processing fee |
| Dispatched/Shipped | Cannot cancel | Return after delivery as per policy | After return & inspection | Shipping charges apply |
| Out for Delivery | Cannot cancel | Refuse delivery or return after receipt | After return & inspection | Full shipping + return charges |
Cancellation Process Details
How to Cancel
Methods:
- Email: support@shudhdesitaste.com
- Phone: +91-7011993433
- WhatsApp: +91-7011993433
- Website: My Orders section (within 1 hour)
Information Needed: Order number, reason for cancellation, contact details
Refund After Cancellation
Processing:
- Instant for online payments (within 1 hour)
- 1-3 days for confirmed orders
- 3-5 days if processing started
- Original payment method only
- Email confirmation at each stage
Special Cases
Cannot Cancel:
- Customized/personalized products
- Gift hampers already packaged
- Bulk orders after confirmation
- Festival season special orders
- International orders after processing
Shipping Error Resolution
If you receive wrong product:
- Contact us immediately (within 24 hours)
- Provide photos of received vs ordered items
- We arrange correct product shipment at no cost
- We provide return label for incorrect item
- Refund shipping if you paid for expedited delivery
6. Grievance Redressal & Legal Compliance
Grievance Redressal Mechanism
In accordance with Indian consumer protection laws and e-commerce regulations, we have established a comprehensive grievance redressal mechanism.
Grievance Officer
Appointed Officer: Mr. Rahul Sharma
Email: grievance@shudhdesitaste.com
Phone: +91-7011993433 (Ext. 102)
Response Time: Within 48 hours of complaint
Working Hours: Mon-Sat, 10 AM – 6 PM IST
Escalation Matrix
Level 1: Customer Support – 24 hour response
Level 2: Supervisor – 12 hour response
Level 3: Grievance Officer – 48 hour response
Level 4: Management – 72 hour response
External: Consumer Forum – After internal exhaustion
Legal Compliance & Consumer Rights
| Regulation | Compliance | Consumer Rights | Our Commitment |
|---|---|---|---|
| Consumer Protection Act, 2019 | Full compliance | Right to return, refund, grievance redressal | 7-day return, 30-day refund, 48-hour response |
| FSSAI Regulations | License: 13325998000807 | Right to safe, quality food products | Quality guarantee, batch traceability |
| GST Compliance | GSTIN: 07ASUPY8592K1ZA | Right to proper tax invoice | GST invoice with all orders |
| E-commerce Rules | Full compliance | Right to information, cancellation, refund | Transparent policies, easy cancellation |
Dispute Resolution Process
- Internal Resolution: Contact grievance officer within 30 days of issue
- Mediation: If unresolved in 30 days, suggest mediation
- Consumer Forum: Right to approach appropriate consumer forum
- Jurisdiction: Courts in Delhi have exclusive jurisdiction
- Time Limit: Complaints must be filed within applicable limitation period
7. Contact & Customer Support
Immediate Support Channels
Phone / WhatsApp
+91-701199343324/7 for urgent issues
Returns/Refunds: Ext. 101
Quality Issues: Ext. 102
Email Support
support@shudhdesitaste.comGeneral inquiries
returns@shudhdesitaste.comReturns & Refunds only
Visit / Pickup
38, Block – F, Uttam Nagar
Delhi – 110059, India
Hours: Mon-Sat, 10 AM – 7 PM
Returns accepted during business hours
Response Time Commitments
| Issue Type | Channel | Initial Response | Resolution Time | Escalation Time |
|---|---|---|---|---|
| Quality Issues | Phone/Email | 2 hours | 24 hours | 12 hours |
| Return Requests | Email/WhatsApp | 12 hours | 3-5 days | 24 hours |
| Refund Status | 24 hours | As per policy | 48 hours | |
| Cancellation | Phone/Email | 1 hour | 1-24 hours | 2 hours |
| General Queries | All channels | 12 hours | 24-48 hours | 72 hours |
Policy Updates & Notifications
This Return, Refund & Cancellation Policy was last updated on December 27, 2025. We reserve the right to modify these terms at any time. Significant changes will be communicated via email to registered customers. Continued use of our services constitutes acceptance of updated policies.
Version: 2.0 | Effective Date: December 27, 2025 | Previous Update: March 02, 2025