Shipping & Delivery Policy
Premium Natural Foods Delivered with Care & Precision — From Our Farm to Your Home
Complete Shipping Overview
Important Notice
All perishable items (Pure Desi Ghee, Homemade Pickles, Handmade Sweets) are shipped with temperature-controlled packaging. Orders placed before 12:00 PM IST are dispatched the same day. Delivery timelines may extend during festivals, adverse weather, or in remote locations.
Our Shipping Commitment
At Shudh Desi Taste, we meticulously handle every order to preserve the purity and freshness of our 100% natural, chemical-free foods. From handpicking to doorstep delivery, we maintain stringent quality controls at every stage.
Hygienic & Safe Handling
FSSAI-compliant protocols, glove handling, and sanitized packaging areas for all food products.
Climate-Controlled Transit
Insulated boxes, cooling gel packs, and moisture barriers for temperature-sensitive items.
Three-Stage Quality Check
Pre-packing, packaging, and pre-dispatch quality verification for every order.
Shipping Options & Detailed Costs
| Service Type | Delivery Timeline | Shipping Cost | Coverage Area | Special Handling |
|---|---|---|---|---|
| Standard Shipping | 5-8 Business Days | ₹79 FREE on orders above ₹1999 | All Serviceable PIN Codes in India | Tracking, SMS Updates, Contactless Option |
| Express Shipping | 2-4 Business Days | ₹149 | Metro & Tier-1 Cities | Priority Processing, Delivery Time Slots |
| Super Express | 1-2 Business Days | ₹299 | Delhi NCR Only | Same-Day Dispatch, Premium Packaging |
| International Shipping | 10-20 Business Days | Calculated at Checkout (Starts from ₹1500) | USA, UK, UAE, Canada, Australia, Singapore | Customs Documentation, Extra Insulation |
Free Shipping Policy Details
Free Standard Shipping is automatically applied to orders with subtotal of ₹1999 or more (after discounts, before taxes). Valid only for Standard Shipping within India. Minimum order value must be achieved after applying coupon codes.
Free Shipping Exclusions
- Express and Super Express shipping options
- International orders and cross-border shipments
- Bulk wholesale orders (over 10kg or ₹5000 value)
- Orders requiring refrigerated or special handling
- Additional shipping surcharges for remote/restricted areas
Detailed Processing & Delivery Timeline
Step 1: Order Confirmation
Immediate email/SMS confirmation with order number, item details, and initial delivery estimate. Please verify all details immediately.
Step 2: Processing & Quality Check
Our team handpicks each item from inventory, conducts visual and quality checks. Orders before 12 PM processed same day.
Step 3: Food-Safe Packaging
Food-grade packaging with appropriate insulation. Each package includes FSSAI label, batch number, expiry date, storage instructions, and GST invoice.
Step 4: Dispatch & Tracking Activation
Order handed to logistics partner. Tracking details sent via email/SMS. Carrier selected based on product type and destination.
Step 5: In-Transit & Final Delivery
Regular tracking updates. Maximum 3 delivery attempts. Signature required for orders above ₹5000. Contactless delivery option available.
Food-Specific Packaging Standards
Packaging by Product Category
| Product Category | Primary Packaging | Secondary Protection | Shelf Life Protection |
|---|---|---|---|
| Pure Desi Ghee | Airtight Glass/PP Jars | Insulated Box + Cooling Gel Packs (Apr-Sept) | Temperature control maintains consistency for 10+ days |
| Homemade Pickles | Double-Sealed Glass Jars | Bubble Wrap + Corrugated Partitions | Vacuum-sealing prevents spoilage during transit |
| Premium Nuts & Dry Fruits | Vacuum-sealed Food Pouches | Opaque Outer Layer + Moisture Barrier | Prevents rancidity, maintains crunch and freshness |
| Whole Spices & Powders | Food-Grade PET/Airtight Containers | Desiccant Packs + Aroma-seal Bags | Preserves potency, color, and essential oils |
| Handmade Sweets | Food-Grade Compartmentalized Boxes | Insulated Box + Cooling Packs | Prevents sticking and maintains shape/texture |
FSSAI Compliance & Labeling
FSSAI License No: 13325998000807 — All packages include mandatory FSSAI labeling: Complete product name, Batch number, Manufacturing/Packing date, Best before date, Storage instructions, Nutritional information (where applicable), FSSAI logo and license number, and Manufacturer address.
International Shipping Regulations
Currently Serviced Countries
USA & Canada
10-15 business days via DHL Express
Customs documentation includedUK & European Union
12-18 business days via FedEx International
VAT/GST responsibilities with recipientUAE & GCC Countries
7-10 business days via Aramex
Halal certification available on requestInternational Customer Responsibilities
- All customs duties, import taxes, and clearance fees imposed by destination country
- Ensuring products comply with local import regulations
- Providing complete and accurate address with contact phone number for customs clearance
- Note: We cannot ship meat products, seeds, or fresh fruits internationally
International Shipping Process
- Additional 3-5 business days for customs documentation preparation
- Extra insulation and protective packaging applied
- Commercial invoice with accurate product description and value
- Tracking provided from dispatch to destination customs
- Recipient handles final customs clearance and delivery
Delivery Issues & Resolution Protocol
Common Issues & Immediate Solutions
| Issue Type | Report Within | Resolution Process | Required Documentation |
|---|---|---|---|
| Damaged Products | 48 hours of delivery | Immediate replacement or full refund | Clear photos of outer packaging and damaged product |
| Missing Items | 24 hours of delivery | Missing items shipped separately at no cost | Photos of all received items vs packing slip |
| Delivery Delays | After expected delivery date | Carrier escalation + priority investigation | Tracking number and order details |
| Perishable Item Spoilage | 24 hours of delivery | Full refund or replacement | Photos showing batch number and spoilage |
Order Tracking & Customer Updates
- Real-time Tracking: Available on our website and carrier portals
- SMS/Email Updates: Dispatch, Out for delivery, Delivery confirmation
- Delivery Attempts: Maximum 3 attempts before return to hub
- Delivery Rescheduling: Available via tracking link or customer support
- Contactless Delivery: Option available in tracking portal
Policies & Customer Support
Cancellation & Modification Policy
Before Processing
Full cancellation allowed within 1 hour of order placement
During Processing
50% cancellation fee for perishable items only
After Dispatch
Cancellation not possible; return after delivery subject to terms
Force Majeure & Liability
We are not liable for delays or failures caused by:
- Natural disasters, extreme weather conditions, or acts of God
- Political unrest, strikes, or government restrictions
- Logistics partner failures or transportation disruptions
- Customs delays for international shipments
- Incorrect/insufficient address provided by customer
Immediate Support Channels
Phone / WhatsApp
+91-7011993433
24/7 for urgent delivery issuesEmail Support
support@shudhdesitaste.com
Response within 12 hoursPickup Address
38, Block-F, Uttam Nagar
Delhi - 110059, IndiaMon-Sat, 10 AM - 7 PM
Policy Updates
This shipping policy was last updated on December 27, 2025. We reserve the right to modify terms without prior notice. Significant changes will be communicated via email. Continued use of our services constitutes acceptance of updated policies.