Shipping Information
We ensure careful packaging and timely delivery to maintain product quality and freshness throughout the shipping process.
Order Processing: 1-2 business days
Shipping Duration: 2-14 business days
Note: We source directly from Afghanistan to ensure authenticity, which may affect shipping times. We appreciate your understanding as this ensures you receive the freshest, most authentic product.
Return & Refund Policy
Customer satisfaction is our priority. We stand behind the quality of our Afghani Gurbandi Almonds with a transparent return policy.
📹 Quality Assurance Requirement
To maintain quality standards and address concerns appropriately, we require video documentation of the unboxing process for quality-related returns or refund requests.
| Situation |
Resolution |
Documentation Required |
| Damaged During Transit |
Full refund or replacement |
Photos of damaged product & packaging |
| Incorrect Item Received |
Full refund or correct shipment |
Photos of received item |
| Quality Concerns |
Full refund after verification |
Detailed description + unboxing video |
| Change of Mind |
Not applicable |
Due to perishable nature of food products |
Return Process Steps:
- Contact customer support within 48 hours of delivery
- Provide order number and detailed description of the issue
- Submit required documentation (photos/video as applicable)
- Our team will review and guide through resolution process
Fatma Mahmoud
The Dry fruit is very fresh, the product quality is very good, the price is affordable. The store has a wide variety of products.