Shipping Information
We use specialized packaging designed to protect the delicate texture and freshness of our green raisins during transit. Each package is carefully sealed to ensure quality preservation.
Order Processing: 1-2 business days (includes quality verification)
Standard Shipping: 3-10 business days across India
Express Delivery: Available for major cities (1-3 days)
Freshness Guarantee: Our packaging includes oxygen absorbers and moisture barriers specifically designed for dried fruits. We guarantee optimal moisture content and maximum freshness upon delivery. If you receive damaged or compromised packaging, contact us immediately.
Quality & Return Policy
We stand behind the quality of our Premium Green Raisins with a transparent, customer-focused quality assurance policy.
📹 Quality Documentation Requirement
To properly address any quality concerns and maintain our high standards, we require clear photographs or video documentation showing: 1) Unopened package with shipping label, 2) Opened package showing contents, 3) Close-up of any specific quality issue. This helps us identify and resolve any potential packaging or transit issues effectively.
| Situation |
Our Resolution |
Documentation Needed |
| Damaged During Transit |
Full refund or replacement |
Photos of damaged product & packaging |
| Incorrect Item Received |
Full refund or correct shipment |
Photos of received item with order details |
| Quality Concerns |
Full refund after verification |
Detailed description + photos/video |
| Change of Mind |
Not applicable |
Due to perishable nature of food products |
Quality Concern Resolution Process:
- Contact customer support within 48 hours of delivery with order number
- Provide detailed description of the quality concern
- Submit required documentation (photos/video as applicable)
- Our quality team reviews within 24-48 business hours
- Appropriate resolution provided based on findings
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