Shipping Information
We take extra care in packaging and shipping to ensure our Peri Peri Makhana reaches you with perfect crunch and freshness maintained throughout the journey.
Order Processing: 1-2 business days (quality checks included)
Shipping Duration: 2-10 business days across India
Express Delivery: Available for metro cities (1-3 days)
Freshness Guarantee: We use specialized packaging with oxygen absorbers and moisture barriers to ensure our roasted makhana maintains its perfect crunch and flavor during transit. Your satisfaction with product quality is our priority.
Quality & Return Policy
We stand behind the quality of our Peri Peri Masala Makhana with a customer-focused quality assurance policy.
📹 Quality Documentation Requirement
To address quality concerns effectively and maintain our standards, we require video documentation of the unboxing process for quality-related returns or refund requests. This helps us identify and resolve any packaging or transit issues.
| Situation |
Resolution |
Documentation Required |
| Damaged During Transit |
Full refund or replacement |
Photos of damaged product & packaging |
| Incorrect Item Received |
Full refund or correct shipment |
Photos of received item with order details |
| Quality Concerns |
Full refund after verification |
Detailed description + unboxing video |
| Change of Mind |
Not applicable |
Due to perishable nature of food products |
Quality Concern Process:
- Contact customer support within 48 hours of delivery with order number
- Provide detailed description of the quality concern
- Submit required documentation (photos/video as applicable)
- Our quality team reviews within 24-48 business hours
- Appropriate resolution provided based on findings
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