Shipping Information
We ensure careful packaging and timely delivery to maintain the premium quality and freshness of our 6+ Suta Makhana throughout the shipping process.
Order Processing: 1-2 business days (includes quality verification)
Shipping Duration: 2-12 business days across India
Express Delivery: Available for major cities (1-4 days)
Freshness Guarantee: We use specialized packaging with moisture barriers and oxygen absorbers to ensure our premium makhana maintain their perfect crispness and quality during transit. Your satisfaction with product freshness is our top priority.
Quality Assurance & Return Policy
We stand behind the quality of our Premium 6+ Suta Makhana - Lava 4 Jumbo Fox Nuts with a comprehensive quality assurance policy.
📹 Quality Documentation Requirement
To effectively address quality concerns and maintain our high standards, we require video documentation of the unboxing process for quality-related returns or refund requests. This helps us identify and resolve any packaging or transit-related issues promptly.
| Situation |
Resolution |
Documentation Required |
| Damaged During Transit |
Full refund or replacement |
Photos of damaged product & packaging |
| Incorrect Item Received |
Full refund or correct shipment |
Photos of received item with order details |
| Quality Concerns |
Full refund after verification |
Detailed description + unboxing video |
| Change of Mind |
Not applicable |
Due to perishable nature of food products |
Quality Concern Resolution Process:
- Contact customer support within 48 hours of delivery with order details
- Provide comprehensive description of the quality concern
- Submit required documentation (photos/video as applicable)
- Our quality assurance team reviews within 24-48 business hours
- Appropriate resolution provided based on investigation findings
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