Shipping Information
We ensure careful packaging and timely delivery to maintain product quality and freshness throughout the shipping process.
Order Processing: 1-2 business days (includes quality checks)
Shipping Duration: 2-10 business days across India
Express Delivery: Available for metro cities (1-3 days)
Freshness Guarantee: We use specialized packaging with oxygen absorbers and moisture barriers to ensure our premium makhana maintains its perfect crispness and nutritional value during transit. Your satisfaction with product quality is our top priority.
Quality & Return Policy
We stand behind the quality of our Premium 5 Suta Makhana with a customer-focused quality assurance policy.
📹 Quality Documentation Requirement
To address quality concerns effectively and maintain our standards, we require video documentation of the unboxing process for quality-related returns or refund requests. This helps us identify and resolve any packaging or transit issues promptly.
| Situation |
Resolution |
Documentation Required |
| Damaged During Transit |
Full refund or replacement |
Photos of damaged product & packaging |
| Incorrect Item Received |
Full refund or correct shipment |
Photos of received item with order details |
| Quality Concerns |
Full refund after verification |
Detailed description + unboxing video |
| Change of Mind |
Not applicable |
Due to perishable nature of food products |
Quality Concern Process:
- Contact customer support within 48 hours of delivery with order number
- Provide detailed description of the quality concern
- Submit required documentation (photos/video as applicable)
- Our quality team reviews within 24-48 business hours
- Appropriate resolution provided based on findings
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